TP Named Leader in ISG Amazon Connect Study

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What Readers Should Know

TP was named a Leader in the global 2026 ISG Provider Lens Amazon Connect Ecosystem study. The assessment covered 28 providers and examined capabilities involving AI automation, analytics and enterprise delivery.

Key Takeaways

TP received a Leader designation in ISG’s 2026 study.
ISG assessed 28 providers.
TP combines Amazon Connect with AWS AI and analytics services.
Its capabilities include self-service, agent assistance and workforce optimization.
The company also highlights responsible AI governance and security.

The recognition covers the company’s work combining cloud contact centers with AI, automation and analytics.

TP has been named a Leader in the global 2026 ISG Provider Lens Amazon Connect Ecosystem study, recognizing its capabilities in implementing Amazon Connect for enterprise customer service operations.

Announced on October 29, 2026, the designation follows an assessment of 28 providers.

According to TP, the study evaluated providers on their ability to deliver enterprise value through AI-driven automation, analytics and industry-specific tools.

TP said its work combines Amazon Connect with AWS AI, generative AI, Amazon Lex, Contact Lens and advanced analytics.

The services cover several parts of a contact center operation, including conversational self-service, assistance for human agents, workforce optimization and analysis of customer journeys.

For organizations modernizing customer service, these capabilities concern both the technology customers encounter and the tools employees use to resolve requests.

Siva Pothi, chief operating officer of TP Global Technology Services and TP chief information officer across North America, said the company’s approach extends beyond installing a cloud platform.

It combines technology with operational experience to help clients improve customer interactions and support their staff, he said.

TP also identified responsible AI governance and AWS-native security as parts of its delivery approach.

The company’s services extend from implementation to automation, analytics and continuing optimization after deployment.

The Leader designation is a research assessment within the Amazon Connect ecosystem. TP said it reinforces its position as a partner for organizations seeking to modernize contact centers and introduce AI capabilities at enterprise scale.

Reader Questions

Frequently Asked Questions

Which study recognized TP?

The global 2026 ISG Provider Lens Amazon Connect Ecosystem study.

What designation did TP receive?

Leader.

How many providers were evaluated?

Twenty-eight.

What services does TP provide around Amazon Connect?

Implementation, AI-enabled self-service, agent assistance, analytics, automation and optimization.

When was the recognition announced?

October 29, 2026.

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Gabriel

Introvert, wanderer, blogger, foodie, a hip-hop music writer, and one of the co-founders of a tech start-up company called GigsManila.

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