Unified 911 to Launch Four Dialect-Sensitive Satellite Command Centers Across Luzon and the Visayas

The Philippines’ Unified 911 system, designed to provide a seamless and coordinated emergency response network, is on track to expand further.

Starting this June, four regional satellite command centers will be added to the National Command Center in Manila and the existing regional center in Cebu, strengthening nationwide coordination for police, fire, medical, and disaster response.

The first satellite center will open in Ilocos Norte (Region l), where a demonstration will showcase the system’s integrated emergency response capabilities. Two more centers in Isabela (Region Il) and Iloilo (Region VI) will follow in the third quarter, with a fourth in Tacloban (Region VIII) in the fourth quarter.

Each facility is designed to improve responsiveness and account for local languages. Call takers will handle emergencies in regional dialects: Ilocano in Region I; Ilocano,

Ibanag, Yogad, or Gaddang in Region II; Hiligaynon and Kinaray-a in Region VI; and Waray and Cebuano in Region VIII. All call takers are also fluent in Tagalog and

English.

These multilingual centers enable faster, more accurate communication between callers and call operators. For example, a fire report in Ibanag in Isabela can be immediately understood by a local operator, who can dispatch Bureau of Fire Protection (BFP) and Philippine National Police (PNP) units tracked in real time through a national live mapping system.

All command centers are interconnected through a single digital platform, enabling real- time coordination and national oversight. Using the Unified Platform for Communications & Dispatch (UPCAD), responders are equipped with smart mobile devices that support live data sharing, including GPS location, video feeds, and incident reports.

The llocos Norte launch will also demonstrate system-wide integration, including real- time tracking of field units and multi-center coordination during emergencies.

BFP spokesperson Fire Superintendent Anthony Royo Arroyo said the satellite centers will improve response times and reduce “call filtering,” where calls from regions like Cebu are routed to Manila instead of local dispatchers. “This resolves delays by ensuring calls are handled locally by operators familiar with the language and area.”