TP in the Philippines Senior Vice President for Workforce Management Jim Mathew Joseph (left) receives a plaque of appreciation from GWFM Founder and CEO Shiva Kumar during the 5th Edition of the GWFM APAC Summit
TP (formerly Teleperformance) in the Philippines, a global leader in digital business services, reaffirmed its commitment to building an agile, AI-empowered, and future-ready workplace with its participation in the 5th Edition of the APAC Workforce Management Summit 2025, organized by Global Workforce Management.
With the theme “Redefining Workforce Intelligence & Agentic AI: Enabling Resilient, Future-Ready Organizations,” the summit gathered over 200 workforce leaders and practitioners across Asia-Pacific exchanging insights. More than 20 experts in the field of workforce empowerment shared best practices in people management, AI adoption and workforce automation, and customer experience excellence.
TP in the Philippines Senior Vice President for Workforce Management Jim Mathew Joseph participated in a panel discussion that tackled how organizations can harness AI technologies and human insight to enhance business resilience and employee empowerment.
“In a future-ready organization, technology and AI are meant to amplify, not replace our people,” said Joseph. “At TP, we fulfill this through a human-in-the-loop approach to our AI adoption strategy. We ensure that our integration of AI and human insight continues to drive empathy and excellence, to create workplaces that are both high-performing and deeply human. This is what makes us truly future-ready.”
The summit featured case studies from industry leaders, expounding on discussions about building workforces that are resilient and agile, able to adapt to market shifts, economic changes, and technological disruptions. Other focus areas included the future-readiness of organizations to leverage AI-driven insights to become sustainable, scalable, and competitive.
As one of the country’s largest private employers with a 60,000-strong workforce across 27 sites, TP in the Philippines has maintained its Great Place to Work certification for eight years. The company has consistently garnered positive feedback among its workforce, attesting to the organization’s steadfast commitment to operational and ethical excellence, specifically, in establishing workplace safety, employee well-being, as well as environmental responsibility and sustainability.
