Etiqa Philippines Strengthens Customer Trust by Delivering ₱3.8B in Claims

Backed by the Maybank Group, Etiqa Philippines continues to build confidence among customers and healthcare partners through stronger claims fulfillment, service improvements, and reliable access to care.

Trust in insurance is proven when customers need support the most.

For Etiqa Philippines, that trust was strengthened in 2025 as the company paid ₱3.8 billion in claims and more than ₱600 million to healthcare providers, reinforcing its commitment to customers and healthcare partners nationwide.

The company said these payments reflect its focus on honoring obligations, improving customer experience, and ensuring uninterrupted access to medical care for its members.

Etiqa Philippines is backed by the Maybank Group, Malaysia’s largest financial services group and one of Southeast Asia’s leading banking institutions. Through this regional foundation, the company is able to provide insurance solutions supported by financial strength, operational expertise, and a customer-first approach.

“We made it a priority to fulfill our obligations to customers and healthcare providers because trust is earned through action,” said Anthony Bernabe, President and CEO of Etiqa Philippines.

“Insurance is ultimately about being there for people when they need support the most. Every claim paid, every provider partnership strengthened, and every service improvement reflects our commitment to delivering on our promises and providing a more dependable experience for our customers.”

Etiqa Philippines also reinforced healthcare accessibility by supporting more than 1,500 accredited hospitals and clinics nationwide, helping members receive care when they need it most.

Beyond claims fulfillment, the company has been improving operations to deliver faster, more efficient, and more responsive service. These efforts have helped strengthen provider relationships, improve customer satisfaction, and rebuild confidence in the brand.

As it continues its transformation journey, Etiqa Philippines remains focused on customer experience, healthcare partnerships, and sustainable growth anchored on accountability, reliability, and service excellence.

Customers may learn more about Etiqa Philippines’ products and services through www.etiqa.com.ph.

The takeaway: Etiqa Philippines is showing that trust in insurance is built through action—by paying claims, supporting healthcare access, and standing by customers when it matters most.