For many Gen Z Filipinos, purchasing a mobile device is an exciting milestone. A smartphone serves as their all-in-one tool for on-the-go productivity, content creation, and everyday entertainment. While performance and quality are key factors in their decision-making when it comes to purchasing a smartphone, today’s Gen Z also values a seamless product experience and strong post-purchase support. They’re looking for a device that not only performs well but also stands the test of time.
With their increasingly digital-first lifestyles, durability is also a top priority. That’s why, beyond a reliable device, a dependable customer service is equally essential—offering peace of mind that help is there when they need it most.
Easy, simple, and quality after-sales care
We’ve all had to reach out to customer service for various reasons – to rebook flights, to return a product, to refund purchases, and more. This is why reliable customer service is something that we all expect from the brands we trust. The same goes for mobile devices – for Gen Zs, convenience is a key factor in their purchases. Thus, filing a service request should be quick and easy.
For Samsung users, customer service support is available through various platforms such as customer care hotlines (PLDT 1-800-10-7267864, Globe 1-800-8-7267864, and Standard 8422-2111) from Mon-Fri, 9 am to 6 pm, Samsung’s 24/7 Live Chat, or through Viber (search Samsung Customer Service). Samsung Members can also reach out through the Samsung Members app. Users can check for more information through Samsung’s self-help guides.
Aside from providing excellent after-sales service, Samsung also continues to innovate to provide users with devices that are built to last with long-lasting performance. Galaxy devices benefit from up to 7 generations of OS updates and upgrade support, along with up to 7 years of security updates. Coupled with Samsung Care+, Gen Z customers can plan for the unplanned with enhanced coverage and enjoy using their devices worry-free for years to come.
Extra peace-of-mind with Samsung Care+
As mobile phones are essentially partners to one’s lifestyle, young Filipinos need to have the assurance that their device remains safe everywhere they go, especially when they have an active lifestyle.
Accidents can happen at any time that can significantly disrupt daily routines, making everyday tasks more challenging and potentially costly. Thus, Samsung highlights the importance of after-service care, ensuring users can protect their devices from everyday mishaps and maintain seamless functionality.
This is why Samsung created Samsung Care+, a worry-free total device protection service that provides worldwide coverage for unlimited repairs for accidental and liquid damage and one (1) device replacement per year for up to 2 years.
Available to both new and existing users, Samsung Care+ can be availed in a variety of ways: by including along with a purchase of a Galaxy device, adding after purchasing the device within 30 days, or visiting the nearest Samsung Authorized Stores nationwide. Customers can also avail of Samsung Care+ online through samsung.com.
Samsung Care+ is covered by an extensive network of Authorized Samsung Service Centers nationwide, which means that users are sure to get quality service from Samsung experts and authentic Samsung parts as quickly and efficiently as possible, wherever they are.
