Manila Water Prepares Round-The-Clock Undas Operations, Reinforces Dry-Season Readiness

What Readers Should Know
Manila Water says its teams and facilities are prepared to support round-the-clock East Zone service during Undas. The utility is also strengthening supply sources and reducing network losses as part of its dry-condition readiness.
Key Takeaways
- Manila Water says its operations teams are ready for Undas.
- The announcement covers its East Zone service area in Metro Manila and Rizal.
- Preparations include maximizing treatment facilities and advancing additional projects.
- The company reported 14.65% NRW in August 2026.
- Customers can report service concerns through hotline 1627.
The utility says teams are ready to monitor facilities and respond to concerns across its East Zone service area.
Manila Water says it has prepared its supply and distribution system to support round-the-clock service during Undas across its East Zone service area in Metro Manila and Rizal.
The company said operations and maintenance teams are ready to monitor facilities, manage network conditions and respond to customer concerns during the holiday period.
Its assurance comes as families visit cemeteries, gather at home or travel within the service area.
Beyond the holiday, Manila Water said it is preparing for anticipated El Niño-related supply pressures that could extend into the first half of 2027. This is the company’s stated planning outlook.
Its preparations include maximizing the Cardona, East Bay Phase 1 and Calawis water treatment plants, while advancing the East Bay Phase 2 and Kaysakat projects to diversify raw water sources.
Reducing losses within the network is another priority.
Manila Water reported non-revenue water of 14.65% in August 2026, with a year-to-date level of 14.29%. Non-revenue water includes losses associated with leaks, pipe breaks, illegal connections and meter inaccuracies.
According to the company, reducing NRW by one percentage point allows an additional 15–16 million liters per day to reach customers.
It also reported repairing 221 disruptive mainline pipe failures within 24 hours during the first half of 2026.
Dittie Galang, head of Manila Water’s Communication Affairs Department, said preparations extend beyond the holiday through source diversification, loss reduction and network improvements.
Customers are encouraged to use water responsibly and report leaks or unattended flowing water along roads.
Service concerns and updates are available through Manila Water’s official channels and hotline 1627.
Frequently Asked Questions
Which areas does the assurance cover?
Manila Water’s East Zone service area in Metro Manila and Rizal.
What preparations are in place for Undas?
Facility monitoring, network management and operations and maintenance response teams.
What is non-revenue water?
Water lost or unaccounted for through causes such as leaks, pipe breaks, illegal connections and meter inaccuracies.
Which supply projects are being advanced?
East Bay Phase 2 and Kaysakat, according to the company.
How can customers report concerns?
Through official Manila Water channels or hotline 1627.