Globe Helps 320 Taguig Seniors Recognize Online Scams

For senior citizens using their phones to communicate with family and access everyday services, knowing how to recognize a suspicious message can be an important digital skill.

Globe partnered with the Taguig City Government to bring that learning to 320 senior citizens through a Senior Digizen session at the Taguig Convention Center on September 16. Volunteers guided participants through situations involving suspicious calls, messages, links, and online offers.

Practical lessons for everyday phone use

The session focused on actions seniors could apply when using their devices. Participants learned to examine messages before clicking links, identify warning signs in questionable offers, and protect their personal and financial information.

Volunteers also discussed safeguarding one-time passwords, or OTPs, and seeking help when a message or offer raises doubts. They answered questions and helped participants work through examples of situations they might encounter independently.

“Digital inclusion must also mean digital protection,” said Yoly Crisanto, Globe Chief Sustainability and Corporate Communications Officer.

Crisanto said older adults need practical guidance as they increasingly use their phones for communication, financial transactions, and essential services. Partnerships with local governments help bring those lessons directly to seniors.

Supporting connection and independence

Beyond scam awareness, participants were introduced to mobile tools for staying connected with family and accessing useful services. The activity paired digital safety lessons with guidance on using technology in daily life.

Taguig Mayor Lani Cayetano, who attended the event, said helping the city’s elderly residents navigate technology safely is a priority. She said the partnership gives seniors knowledge to identify scams, protect personal information, and make better use of technology.

The session was organized with the city government, its Office for Senior Citizens Affairs, and the teams of Deputy City Administrator for Health and Social Services Dr. Cecilia R. Montales and Councilor Alvinleen “Ivie” P. Dizon.

A continuing program for older Filipinos

Launched in 2024, Senior Digizen is Globe’s digital inclusion program for older Filipinos. According to Globe, it has reached thousands of seniors and continues to expand through local government partnerships.

The Taguig activity formed part of Globe’s annual GDay celebration, with employee volunteers contributing their time and skills to community initiatives.

For participants, the session offered a chance to ask questions, practice recognizing warning signs, and build confidence in using their phones. It also brought digital safety guidance closer to the seniors who need it in their everyday lives.