AI Companion 3.0 brings agentic AI to Zoom Workplace and Business Services
Zoom has launched AI Companion 3.0 at Zoomtopia 2025, pushing its vision of agentic AI across Zoom Workplace and Zoom Business Services. The upgrade turns conversations into actions by providing personalized assistance, deeper insights, and smarter collaboration tools.
Zoom CEO Eric Yuan emphasized that AI Companion 3.0 understands context, priorities, and goals, enabling users to focus on meaningful work and outcomes.
Key features include:
- Unified AI layer: Works across meetings, chats, phone calls, documents, and third-party apps.
- Deeper insights: Synthesizes enterprise knowledge and external research through context-aware search.
- Smart note-taking: Covers Zoom meetings, in-person meetings, and even other platforms like Teams and Google Meet.
- Proactive skills: Automates admin tasks, offers in-meeting recommendations, and prioritizes workflows.
- Work surface: A new AI hub in browsers and Zoom Workplace apps consolidates scattered data into actionable intelligence.
- Advanced tools: Real-time voice translation, lifelike avatars, automated clip generation, and MCP support.
- Custom AI Companion: A low-code builder for businesses to deploy tailored AI agents, priced at $12 per user monthly.
Business Services innovations:
- Agentic AI Expert Assist: Automates support tasks.
- CX Insights: Extracts intelligence from customer data.
- Automated Quality Management: Extends oversight to virtual agents.
- Bring your own voice: Allows companies to brand virtual agent voices.
- Zoom Revenue Accelerator: Enhances sales prospecting with AI-driven outreach and scheduling.
AI Companion 3.0 will roll out in November 2025 at no extra cost for paid Zoom Workplace users.
