Women at PLDT Fuel Continuous Learning to Shape the Future of Connectivity

As PLDT advances its AI-driven transformation, women across the organization are helping build a more future-ready workforce through learning, innovation, and digital capability-building.

Women at PLDT are playing an important role in the company’s digital and AI-driven transformation.

As the telecommunications industry continues to evolve, PLDT is investing in employee development to strengthen customer experience, improve operations, and support the growing connectivity needs of millions of Filipinos.

Last year, female employees across supervisor, officer, and rank-and-file roles recorded an average of 88.0 hours of advanced learning.

Their participation covered programs in AI, analytics, digital tools, customer experience design, leadership development, and technical training.

This strong learning culture has helped support PLDT’s development of homegrown AI-powered solutions, including EVE, ERICA, Ellie, and KAI.

EVE, or Emergency Vital Essentials, is an AI-powered emergency preparedness and family safety agent.

ERICA, or Enterprise Risk Intelligence Companion Agent, helps strengthen enterprise risk management by improving how risks are identified, assessed, and managed.

Ellie is an internal AI-powered digital assistant designed to improve productivity, collaboration, and operational efficiency across enterprise teams.

KAI, or Knowledge, Automation, Intelligence, supports PLDT Enterprise teams with network intelligence and product insights.

For Women at PLDT, continuous learning reflects the need to stay responsive as AI, cybersecurity, digital channels, and network intelligence reshape the industry.

“The strong learning engagement shown by women across the organization reflects the pace of change in the industry and reinforces our ongoing efforts to build a future-ready workforce,” said Gina P. Ordoñez, Chief People Officer at PLDT.

Through sustained upskilling, Women at PLDT are helping the company create smarter digital services, respond faster to customer needs, and build stronger operational resilience.

Women at PLDT show how continuous learning can power innovation, strengthen customer service, and prepare the workforce for the future of connectivity.