Manila Water sustained low non-revenue water (NRW) levels in 2025, driven in part by the company’s intensified meter replacement activities and consistently rapid response to network leaks across the East Zone.
The water company’s NRW was recorded at 13.55 percent in December, bringing the full-year average to 14.27 percent. This performance reflects the company’s ongoing efforts to reduce both commercial and physical losses in the distribution network.
A major contributor to this performance is the large-scale implementation of the company’s meter replacement program in 2025. By end-December, Manila Water had replaced 168,806 water meters.
The meter replacement initiative strengthens the company’s efficiency measures by improving consumption accuracy and reduce water losses. These upgrades help ensure accurate billing for customers and reinforce the company’s initiatives to sustainably lower NRW.
The company’s quick leak response likewise plays a significant role in managing physical water losses. In December 2025 alone, Manila Water repaired all 26 reported pipe bursts within 24 hours, maintaining a perfect compliance rate for the month. For the full year, teams completed repairs on all 613 mainline bursts within 24 hours, preventing prolonged losses and service disruptions across the network.
“Rapid field response, active leak detection, and replacing meters remain essential to keeping water losses low and ensuring service reliability across the East Zone. These operational measures directly support the company’s commitment to maintaining efficiency and sustaining improvements in NRW performance,” said Jeric Sevilla, Manila Water’s Corporate Communication Affairs Group Director.
Manila Water will continue scaling up its NRW reduction initiatives in 2026 through district metering improvements, network pressure management, continued meter replacement, and expansion of leak detection activities. These efforts are part of the company’s broader program to secure water availability, improve service continuity and enhance the resilience of the East Zone water supply network.
