Medicard’s Medgo App Brings Authorizations and Claims Tracking Together

The upgraded platform focuses on reducing administrative steps for members.

MediCard’s upgraded MedGo app combines digital identification, benefit information, authorization requests, and reimbursement tracking in one platform.

Launched on October 21, 2026, the app also supports appointment booking, available online consultations, and searches for accredited providers. AIA Philippines

For members, the central benefit is managing more of the administrative work surrounding care through a phone.

Faster responses for applicable requests

MediCard says response times for applicable automated Letter of Authorization submissions have improved to under three seconds.

That claim applies to qualifying automated requests; it should not be read as a guaranteed approval time for every service.

Members can also submit required reimbursement documents and monitor claim status. Coverage and authorization remain governed by the member’s plan.

Wellness features vary by account

Face Scan is available to selected accounts as a way to obtain health insights.

Members should treat such insights as supplementary information, rather than use a facial scan to confirm a diagnosis or replace clinical measurements and professional assessment.

MediCard positions the app alongside its physical clinics and accredited network. Its purpose is to simplify access to those services, with available features depending on eligibility and coverage.

Check MediCard’s official channels for account support and current app instructions.

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