Adapting to limited people mobility caused by the pandemic, real estate developer Torre Lorenzo Development Corporation (TLDC) has ramped up its digital transformation and shift to agile work arrangements to ensure continuity amid the quarantine.
“Our top priority remains ensuring that our employees, as well as those who live and work in our developments, remain safe and secure during the pandemic,” said TLDC Chief Executive Officer Tomas P. Lorenzo.
Under TLDC’s Flexible Work Arrangement (FWA) scheme, employees who are able to complete their tasks remotely are allowed to work from their residence. Those who need to report to company offices, meanwhile, are provided transport service to minimize their contact with the commuting public.
Complementing agile work arrangements and shifting reporting schedules is the digitization of various administrative processes that were previously done manually. “Paper transactions are part and parcel of any corporate operation, but we have fully embraced technology to minimize this and ensure our people can secure necessary documentation for their tasks from wherever they work,” noted Lorenzo.
The company has enforced strict safety protocols across its offices and properties. All residents are required to wear masks when entering properties, while employees must wear both masks and face shields when coming to work. Other measures include temperature checks for all incoming residents and guests; installation of foot baths in entrances for residents and guests; regular sanitation of high-traffic areas and surfaces; social distancing through floor markers in common areas; and establishment of pick-up delivery areas for e-commerce vendors and service providers.
For employees and outsourced service providers reporting to TLDC properties, the company provides free lodging as well as subsidized meals to help ensure their safety and security in the performance of their tasks.
Meetings are conducted virtually in compliance with physical distancing protocols, while COVID testing is regularly conducted for all employees and support staff. Through townhall meetings and awareness campaigns, the company also helps keep employees abreast of relevant updates.
For current and prospective clients, TLDC has kept digital channels open to respond to queries and requests. The company’s projects can now be viewed digitally through walkthrough videos from the comforts of clients’ homes. The company’s contact center receives customer concerns six days a week, while the company’s social media platforms are available 24/7.
“Working as one team across TLDC is key to managing operations and keeping our team safe through this critical time. We enjoin the continued support of our property owners, partners, and guests to help us keep our TLDC properties and offices safe for everyone,” said Lorenzo.