When the COVID-19 pandemic first began to make its presence felt in the Philippines, many hunkered down and stayed at home in the hopes of riding out the seemingly temporary situation indoors. But as days stretched into months, most people simply stopped looking towards living like the ‘old’ normal and instead adapted to a new normal – including a new way of shopping.
E-commerce has seen a surge ever since the ensuing lockdowns, with online orders growing over 300%.
And with online shoppers constantly elated at hearing ‘delivery po!’ called out to them as early as a day or two after hitting the online checkout button (often multiple times a week), one can’t help but think about what it takes for each eagerly-awaited parcel to arrive at its new home.
Behind the parcel
Angeleus “Angel” Humarang is a staff of the compliance audit department of heritage transportation company Victory Liner. With around 2,600 workers displaced due to the travel restrictions, Angel was one of those who tried looking for other jobs and sidelines to stay afloat amid the pandemic that seemingly had no end.
“Naranasan ko ang hirap ng nasa bahay lang. Nasanay ako na may trabaho at may kita sa pang araw-araw para may pantustos sa pangangailangan ng pamilya ko (I experienced the difficulty of staying at home. I was so used to having a means of livelihood, earning something every day so that I could provide for my family’s needs),” he shares.
Returning to his province Magalang, Pampanga, Angel could not find alternative jobs that would suffice. He didn’t have any seed money to put up a small business, either. And with the decision to resume transportation services resting solely on the local government’s shoulders, Humarang, just like his other colleagues, seemingly had no choice but to wait.
In keeping with its mission to move people better and safer, Victory Liner Inc., launched its DG Man service as a short-term solution first and foremost for the livelihood of their displaced staff. This first-mile to last-mile delivery service complementary to its Drop & Go terminal-to-terminal freight service helps the company’s people earn a decent living, if only for the meantime.
“Noong magbalik na sa trabaho na naka-flexible work arrangement, naibsan ang aking kakulangan pampinansyal. Noong magkaroon ng DG Man service, lalo pa akong nag-sipag para madagdagan ang kita (When we went back to work on a flexible work arrangement, some of my financial lack was alleviated. When the DG Man service was launched, I worked harder to increase my earnings),” Angel enthuses.
The DG Men are regular Victory Liner employees who have not worked since the start of the quarantine and travel ban. More than a means of living, this opportunity has given them a chance to service both the small businesses in their hometown who desire to send out cargo to and from Drop & Go provincial outlets, and the online shoppers eager to receive their purchases while staying safe at home.
“Napakasarap na makatulong sa kapwa! Katunayan, nadagdagan ang aking mga kaibigan (customers) dahil sa DG Man (It feels so good to help my fellow man! Actually, I have more friends (customers) now because of DG Man),” Angel says.
Parcel on the way!
Small businesses, families, and loved ones with a care package or two can send out their ‘cargo padala’ by booking a DG Man service to pick up their item from their homes. The DG Man riders – real regular employees with genuine care for their customers, borne of a company culture of providing the best service possible – are also locals in their hometowns, well-versed in all the towns, barangays, and outskirts, and who have no need for GPS’s or maps to get where they need to go.
The items are delivered to the local Drop & Go terminal where it will be carefully packed and shipped to the destination city.
Once arrived, the recipient can book a local DG Man rider who’ll then take that same parcel and deliver the last mile to the recipient’s home. Safe and straightforward, these special deliveries can arrive within 48 hours of sending! And with a 20-kilometer radius service coverage from the provincial Drop & Go Outlet, the DG Man service is able to extend to a wider audience – reaching more households and touching more lives.
And what items can one send and receive? The DG Man service can easily deliver cargo that can fit in the back of a motorcycle delivery box, a tricycle, or a van – all vehicles that employees themselves own, too!
Signed, sealed, delivered
At the end of every delivery day, DG Man riders have expressed their gratitude, happiness, and excitement. With every delivery, they know they’ve not only earned something to help provide for their families – they’ve also gained a sense of adventure, a new place discovered, another family or loved one satisfied, and new friends made.
“Maraming salamat po sa ating kumpanya sa patuloy na pagtulong sa aming mga empleyado. Nawa’y makabalik na ang ating biyahe! (Many thanks to our company for the continued assistance to its employees. May we all soon be back to our regular routes!),” says Angel.
As for the future of Victory Liner’s DG Man service, Marivic Del Pilar Victory Liner’s Vice President for Treasury and Marketing says that it’s still in its pilot testing phase. “We’re testing market interest in the door-to-door delivery. With demand, we can make it a regular service. Either way, we’re giving our employees a means to put food on the table. That’s the main thing that matters.”
The DG Man door-to-door cargo service is available in Balanga City, Bataan; Baguio City; Calumpit, Bulacan; Tuguegarao, Cagayan; Ilagan City, Roxas, and Santiago City in Isabela; Agoo and Rosario in La Union; San Jose City, Nueva Ecija; Aritao, Nueva Vizcaya; Apalit, Dau, Mabalacat City, and San Fernando City in Pampanga; Alaminos City, Carmen, Rosales, Dagupan City, Lingayen, and Sison in Pangasinan; Tarlac City; and Iba, Olongapo City, and Sta. Cruz, Zambales.
For more information, visit the Victory Liner Official Facebook Page, or contact (02) 8842 8679 / 0998 591 5102. For freight rates and complete service coverage, visit www.victoryliner.com.