Teleperformance, the global leader in outsourced omnichannel customer experience management has announced that Teleperformance in the Philippines has once again received the Great Place to Work ® certification from the Great Place to Work ® Institute.
Teleperformance Philippines is now the first company in the Philippines to achieve back-to-back certification as a Great Place to Work®.
The Great Place to Work® Institute is a global research and consulting company that provides benchmarks, standards, and executive advisory to enable organizations to create, sustain, and recognize outstanding workplace cultures. Companies are assessed and certified through surveys and focus group discussions with employees and leaders.
The certification was earned through an organization-wide survey that asked the employees for their opinions. Over 26,000 employees across Teleperformance’s existing sites in the Philippines responded and participated in a confidential online survey that rated the company in terms of culture, teamwork, growth and learning opportunities, leadership communication and support, sense of pride, work environment, among others. This comprehensive survey was independently conducted by the Great Place to Work® Institute.
This year’s results indicates that positive strides had been made in employee engagement even as the company grew its headcount and launched new business sites, which can be deduced from the survey results that showed scores going up by an average of 7 points.
“The Great Place to Work® certification is a recognition of the hard work, the quality of programs, and the consistent application of our values that was executed by the entire Philippine team,” said Mike Lytle, Chief Operating Officer of Teleperformance Philippines.
“We are deeply encouraged by this result because it shows that we are able to deliver on our promise of making each interaction matter — not just for our external customers, but for our employees as well. And this is very important to us, especially now as we prepare to further push our innovation agenda and transform our employee experience to sustain our growth momentum in the long-term,” said Lytle.
“The Trust Index survey results are the voice of our people, and it communicates that we are on the right path. It is heartening to know that we are moving forward together, so we are invigorated and energized to keep innovating and to keep strengthening our culture that is anchored on our values of Innovation, Respect, Professionalism, Integrity and Commitment,” said Jeffrey Johnson, Senior Vice President for Human Capital Resource Management.