TDCX, an award-winning digital customer experience solutions provider for innovative technology and other blue-chip companies, kicked-off its inaugural Transformative CX Talks event today. The three-day event brings together customer experience (CX) experts from various industries to share insights on how global trends are impacting CX and the ways in which they are refining their strategies to build long-term customer loyalty.
Fueled by the acceleration of digital trends, there is greater expectation among end-users for a digital-first and digital-fast experience. Research found that in 2021, customer experience professionals had it tough, with almost 90 per cent of leaders reporting that customer expectations have increased to an all-time high.
Mr Ricart Valvekens, Chief Client Solutions Officer, TDCX, said, “We are at an exciting point in the customer experience industry. With more activities being done online, CX becomes the main and sometimes the only, channel for end-users to connect with and to experience a brand. As such, the benefits to getting that customer interaction right are multifold.”
The Transformative CX Talks sessions will feature CX leaders from a wide range of industries, including technology, home sharing and travel, digital advertising and social media.