As a newcomer in the longstanding insurance industry in the Philippines, Singlife Philippines enlisted itself in Trustpilot to build trust and provide proof on how the company delivers on its promises to its customers.
Trustpilot is an online review community that connects businesses and consumers through genuine feedback from customers about their buying and service experiences. Through the platform, consumers can give reviews without censorship and companies are able to respond to reviews given by their customers in real-time.
Singlife has received a TrustScore of 4.6/5 stars, far above the life insurance average category of 3.8 stars.
Transparency and accountability
To live up to its mission to help customers protect themselves and secure their financial future on their own terms, Singlife proactively notifies both newly signed up and existing customers who have claimed against their policies to provide reviews on this platform so that potential new customers are able to see firsthand, feedback from actual customers of the Company.
Topics that drove the Excellent rating of Singlife Philippines include ease of support from customer service, and fast and easy claims process– a concrete proof that despite being a challenger in the category, Singlife has made a mark in the industry.
“Feedback is very important to Singlife Philippines. We know the importance of listening in to understand how we can further improve our services,” said Rien Hermans, CEO of Singlife Philippines.
A reliable partner
In the middle of a global public health crisis that has left many Filipinos scrambling for public health benefits and coverage, Singlife Philippines remained relentless in its service to its customers.
The company has paid out over 3,500 claims to its customers in these difficult times. These claims include test and confinement allowances, and medical reimbursements – a lifeline for a lot of its customers.
“Trust means fulfilling our commitments to our customers– to provide them with their money when they need it most. During the pandemic, we made sure to live up to our promise by making sure the reimbursements and allowances for medical bills are paid out at the soonest time possible. The Trustpilot reviews show that we were able to do just that – to pay out claims fast and make it hassle-free, and a few areas where we can do better,” Hermans added.
Singlife Philippines remains steadfast in its commitment to make insurance more accessible and convenient for every Juan (and Maria). The Company uses mobile-first technology to improve customers’ experience in buying, managing their policies and, you can even claim through your mobile phone. The Company continues to develop more products that give people money when they need it: when faced with income loss, with high medical bills, and when saving up to reach their dreams and aspirations. Singlife offers a better way to plan, save, and protect.