Medical Center Manila, Inc. (ManilaMed) brought home the Service Delivery Innovation Initiative of the Year – Philippines at the recently held Healthcare Asia Awards 2024 for its Electronic Professional Fee System that has transformed the hospital’s professional fee management process.
The Electronic Professional Fee System ensures accurate and transparent fee calculations, minimising errors and discrepancies. It provides a comprehensive audit trail, as well as easy tracking and verification of professional fees.
The initiative targets seamless integration with the existing hospital systems, particularly the billing processes. It facilitates real-time data exchange, significantly reducing the discharge turnaround time by 60%. This capability has reduced administrative bottlenecks, enhancing patient satisfaction and being able to accommodate more patients due to optimal bed turnover.
It also addresses the challenges in managing doctors’ professional fees, enhancing overall efficiency by reducing delays and wait times. This allows healthcare professionals to focus more on delivering quality patient care.
The adaptability of the Electronic Professional Fee System has positioned ManilaMed to explore additional digital solutions, such as electronic medical records, integrated inventory management systems, payment platforms, and data analytics, which can further improve healthcare delivery and organisational performance.
“ManilaMed has consistently demonstrated a dedication to embracing cutting-edge technologies and transformative initiatives that enhance the overall patient care,” the hospital said.
Healthcare Asia Awards recognises exceptional healthcare providers that have redefined the standards of healthcare through their unwavering dedication to innovation, setting new industry benchmarks, and substantial contributions to their communities.
