FedEx Express (FedEx), a subsidiary of FedEx Corp. (NYSE: FDX) and one of the world’s largest express transportation companies, has expanded its FedEx Authorized ShipCenter (FASC) locations in the Philippines. Customers can now enjoy even greater flexibility and convenience by dropping off their packages at 792 2GO outlets, 335 SM Business Centers and 25 Alfamart stores across the country, at no extra cost. Select Alfamart stores also offer self-collection services.
Customers who opt to ship their FedEx packages at a 2GO outlet can log into the 2GO app from their mobile devices, input their shipping details, and ship their packages without having to print out any documents. FedEx customers can also choose to have their packages delivered to participating Alfamart stores through FedEx Delivery Manager, a FedEx tool that allows customers to customize their delivery date and location. This enables customers, who may not be available to receive their delivery, the option to select an Alfamart store closest to their home or workplace for collection at their convenience. At the same time, SM offers drop-off service for FedEx packages at any of their business centers making international shipping easily available to more Filipinos.
“At FedEx, it is our goal to deliver outstanding experiences for our customers by making it easier and more convenient for them. Through collaborations such as these, we are creating more possibilities for local businesses and e-tailers to offer their customers a differentiated experience by giving them greater control of when and where to drop off and pick up their packages. The service enhancement will bring significant benefits to the fast-growing e-commerce sector, and offer better flexibility for consumers,” said Maribeth Espinosa, managing director of FedEx Express Philippines.
FedEx Philippines’ FASC initiative is fueled by the continuous growth of e-commerce in the country. In 2023, the Philippines’ e-commerce market is expected to surge by 22.9% to US$12 billion and achieve a CAGR of 17.9%, reaching over US$19 billion by 2026. The expanded FASC network helps to ensure efficient delivery of goods to people and businesses while contributing to the country’s global e-commerce network.
Enabling customers to personalize their delivery preferences remains a key focus for FedEx in the Philippines. In October 2022, FedEx introduced the option for customers to receive delivery notifications and customize their delivery options through WhatsApp.